Process for availing Service

• How to Request Assistance In the event of a breakdown or accident - simply call the 24x7 Roadside Assistance helpline +91 988 444 1770 or
  +91 9840 836 733.
• Always keep the following information handy when you call for assistance:
• Your Name and Registered contact number*
• RSA Subscription Number
• Vehicle Model
• Vehicle Registration Number*& Email ID (If)
• Vehicle Identification Number (VIN Number/Chassis Number)
• Date of purchase of the vehicle
• Description of the problem
• Exact location of vehicle

COVERAGE

• The roadside assistance is a nationwide service provided to mobilize the vehicle which would have become immobilized due to unexpected breakdown.
• While providing roadside assistance services if needed, we may carry out temporary repairs to enable the vehicle to be towed or driven to the nearest dealership/workshop/repair center.
• YWE services do not cover any regular maintenance or services to the vehicle which would normally be carried out at vehicle workshops.

• Breakdown / Covered event means a covered vehicle is immobilized due to: -
  a. Mechanical or Electrical breakdown
  b. Road Traffic Accident
  c. Pilot Error
  d. Fuel Problems: Out of fuel, Wrong fueling, or Contaminated fuel.
  e. Key Assistance: Locked keys or Lost keys
  f. Tyre problems: Flat Tyre change, bolts or valve related issues
  g. Flat Battery – Jump Start
• • Assistance will be provided within the Covered Area wherever the Customer is (i.e., at home, at roadside, on the highway, in a parking lot, etc.) unless he is not already at a vehicle Service center, repair or service workshop or under police custody.
• Subscriber means the person who enrolls into this Roadside Assistance Program.
• Company means YWE Auto Assist(India) Private Limited.
• Program means the proposal, the Schedule, the program document and any changes (if any) made to the program document and duly endorsed by the company attaching to or forming part thereof either on the effective date or during the program period.
• Program Period / Coverage period means the period commencing from effective date as shown in the Schedule and terminating at midnight on the expiry date as shown in the Schedule. The program period for the Roadside Assistance program will be either 12(Twelve) months or 24 (Twenty-four) months from the program start date as mentioned in the program certificate.
• Subscription Fee means the amount to be paid by the subscriber to get enrolled under this Roadside Assistance Program. The subscription fee should be in INR.
• Program Purchase Datemeans the date when the subscriber enrolled into the Roadside Assistance Program. The maximum vehicleage eligible for enrollment to this roadside assistance program will be as per the plans chosen by the customer.
• Program Start Datemeans the date of commencement of coverage under the program. The program start date will be after 2 (Two) days from the program purchase date.
• Program End Datemeans the coverage end date of the program. The Roadside Assistance Program shall be valid for a period of 12(Twelve) months or 24 (Twenty-four) months from the Program start date as mentioned in the program certificate.

Refund / Cancellation policy

• 100% refund will be done if the cancelation request rose by customer within the cooling period of 48hrs. Post cancelation request will not be accepted.
• 100% refund will be done to customer, If any cancelation made by company (YWE) at any time of the coverage period.